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If you lose your password, you can use the
“Forgot your password ?” link at the top right of the home
page. Enter your email address in the appropriate field and
instructions on reseting your password will immediately be sent to
you by email.
I received the following message:
“Acquisition of licence failed”
This problem occurs when the digital rights management system on your computer is not up to date. If you are a PC user, go to the following link via Internet Explorer: http://drmlicense.one.microsoft.com/indivsite/en/indivit.asp to resolve this problem. Please note – you must access this link using Internet Explorer, not any other browser.
If you have further problems with this, we invite you to contact our Tech Support at the following email:support@volta.ie
This problem occurs when the digital rights management system on your computer is not up to date. If you are a PC user, go to the following link via Internet Explorer: http://drmlicense.one.microsoft.com/indivsite/en/indivit.asp to resolve this problem. Please note – you must access this link using Internet Explorer, not any other browser.
If you have further problems with this, we invite you to contact our Tech Support at the following email:support@volta.ie
This problem occurs when a film has not
completely downloaded. Start the download again and the issue will
be resolved. If this still doesn‘t work, you may need to use a
download manager. Some internet service providers provide an
insufficient connection for downloading large files. Your Windows
configuration may also cause problems. A download manager is
designed to solve these problems. It will help you to optimize the
download and start it again in case of interruption. Carry out a
web search for “Download Manager” to see a further definition or to
find a suitable download manager program
You most likely have a firewall activated on
your computer that is preventing you from acquiring the licence for
your film. Try deactivating this firewall before watching your
film.
You can also open ports 80 and 554 in TCP, and 5004 and 5005 in UDP, which will allow you to watch films at the best possible video quality.
You can also open ports 80 and 554 in TCP, and 5004 and 5005 in UDP, which will allow you to watch films at the best possible video quality.
This message could appear for a number of
reasons. It could be because your computer is connected to a
network based outside of Ireland, or your internet traffic is being
routed overseas (sometimes the case with work connections if your
employer is not based in Ireland). Some programs installed on your
computer can cause your IP address to appear as if it is outside
Ireland.
This may be a temporary error – try restarting your router to obtain a new IP address. If this does not resolve the problem, you must contact your internet service provider – they are responsible for routing your traffic and are the only ones who can ensure you have an IP address located within Ireland.
This may be a temporary error – try restarting your router to obtain a new IP address. If this does not resolve the problem, you must contact your internet service provider – they are responsible for routing your traffic and are the only ones who can ensure you have an IP address located within Ireland.
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